Acer Indonesia ranks among the world’s top ten branded PC vendors, designing and marketing easy, dependable IT solutions that empower people to reach their goals and enhance their lives. In 2000, Acer spun-off its manufacturing operation to focus on globally marketing its brand-name products: desktop and mobile PCs, servers and storage, displays, peripherals, and e-business solutions for business, government, education, and home users. Vision A reputable winner in the knowledge-based economy through innovative business models, and marketing of IT products and services. Mission Breaking barriers between people and technology signifies the company’s long-term vision and direction, to bridge the gap between technology and its users.
We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :
Account Manager – East Java Branch
Responsibilities:
Develop assigned account in order to achieve the agreed sales target.
Build and maintain existing customer in order to increase Acer Customer loyalty and achieve the agreed sales target.
Work closely with Marketing Communication team to execute Marketing Activity Program on potential area which can be developed to be new account in order to increase the number of existing account to achieve the agreed sales target.
Communicate with existing customer regularly in order to update any information related to the existing project and obtain any issues of the products to be solved properly.
Set up monthly meeting with Acer Elite Partner in order to get updating information related with development of AEP Program or other project which need AEP support and to meet AEP needs .
Coordinate with 3rd party to meet good relationship with Customer in order to achieve the agreed sales target
Determine the right Partner for giving support and providing Acer’s products to customer in order to achieve the agreed sales target
Liaise with Sales Administration and Logistic Department in order to monitor sales administration and ACER’s product delivery to ensure delivery process to Customer on schedule
Requirements:
5 (five) years experience in Sales in IT industry and 3 (three) years in Account Manager position
Bachelor degree in IT / Engineering / Management
Ability to lead the solution team
Have a strong business relationship and networking with public / private sector
Have the capability to professionally approach, persuade, propose and closing deals
Self motivation and initiative, combined with an analytical mind and logical/firm judgment
CS Supervisor – East Java Branch
Responsibilities:
Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
Requirements:
Minimum 5 years working experience in supervisory level
Experience in supervising Service Center Operation in Electronic/Consumer Electronics and IT Industries
Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
Male, maximum 34 years old
Self motivation and initiative, combined with an analytical mind and logical/firm judgment
Have a good communication and interpersonal skills
Marcomm Specialist – East Java Branch
Responsibilities:
Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
Requirements:
Minimum 5 years working experience in supervisory level
Experience in supervising Service Center Operation in Electronic/Consumer Electronics and IT Industries
Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
Male, maximum 34 years old
Self motivation and initiative, combined with an analytical mind and logical/firm judgment
Have a good communication and interpersonal skills
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to the following address :
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