Export / Customer Service Specialist (w/m)

2 Positions (limited to 16 months / unlimited)
start as soon as possible

RESPONSIBILITIES

* Capture Interco/export orders in their various formats, process them &
manage any subsequent changes
* Receive enquires/queries relating to the OTD (order to delivery) process
& manage to resolution, liaising with all necessary Coty interco/export parties
* Maintain all relevant systems with correct information (GMM data)
* Coordinate and ensure availability of relevant export and statutory
documents (contracts, registrations etc. ), cooperate with internal
departments
* Ensure workloads are effectively managed & KPIs are achieved
* Follow business procedures and internal controls
* Manage the collection/return/delivery failure (claims) of product
processes to resolution
* Manage Customer inquiries (order status, delivery status)


REQUIRED QUALIFICATIONS

* 3 years of relevant professional experience
* Professional Education in the field of Business Administration / focus on
Logistics / Transport
* Basic understanding of Supply Chain processes & procedures as well as
export procedures
* Experience in the cosmetic or pharmaceutical industry is a plus
* German skills as well as excellent written and spoken English skills
required, additional language as Russian or French is a plus
* Knowledge of MS Office applications, Lotus Notes, SAP / SD is a must
* Strong analytical and process management skills
* Ability to work independently with effective problem solving skills
* Excellent communication and negotiation skills
* Customer oriented behavior
* Proactive and results oriented way of working

APPLICATION
Please send your complete application documents (plus entry date and
salary expectations) via e-Mail to Bewerbungen_Deutschland@cotyinc.com.
Please enclose attachments (max. 3 MB) packed in one single document.
Contact: Mrs Jäger, HR / Recruitment, 06131/306-0
COTY Germany GmbH . Rheinstraße 4E . 55116 Mainz . www.coty.com

THE COMPANY
Through astute acquisitions and licensing partnerships, Coty Inc. has
achieved a leadership position in fragrance and has quickly emerged as a
global leader in the world of beauty. Today, Coty is the world’s largest fragrance company. Driven by passion, innovation, creativity and entrepreneurial spirit, Coty has built a unique portfolio of brands that have produced some of the strongest consumer
franchises in history.
Coty Services & Logistics is an international Division seated in Mainz,
providing Logistics Services to the Marketing and Sales Divisions
worldwide. The Customer Service Department is part of the Travel Retail &
Export Team.

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